Frequently Asked Questions
HOW LONG DOES DELIVERY TAKE?
Orders are processed within 2–5 business days after payment confirmation. Estimated delivery after dispatch:
-USA: 10–20 business days
-Southeast Asia: 5-12 business days
-East Asia: 3-7 business days
-China: 1-3 business days
-Australia an Canada: 10-20 business days
-Europe: 12-22 business days
You will receive a tracking number by email once your order is shipped, so you can follow it every step of the way. Delivery times are estimates and can vary due to customs or local postal conditions.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to selected countries worldwide, including the USA, UK, Canada, Australia, Southeast Asia, East Asia and most of Europe. Available destinations are shown at checkout. If we cannot ship to your address, we will contact you and issue a full refund.
WHERE DO YOU SHIP FROM?
VelironStore works with trusted international suppliers. Orders are dispatched directly from our suppliers' warehouses to your door. This lets us offer a wide range of quality pet products at fair prices, without keeping you waiting for restocks.
ARE YOUR PRODUCTS GOOD QUALITY?
Every product on VelironStore is carefully selected from verified suppliers, and we stand behind what we sell. If something is not right, you are covered by our 14-day Refund Policy — contact us and we will make it right with a replacement or refund.
WHAT IF I RECEIVE A WRONG OR DAMAGED ITEM?
We are sorry if this happens. Email us at support@veliron.co within 14 days of delivery with your order number and a clear photo of the item. Once reviewed, we will send a replacement or issue a full refund — in most cases, you do not need to return the item.
HOW DO I REQUEST A REFUND?
Email support@veliron.co within 14 days of the last item in your order being delivered, and include your order number, the item, and a short description of the issue. Approved refunds are issued to your original payment method within 5–10 business days. Full details are in our Refund Policy.
WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to import duties or taxes set by your country's customs authority. These charges are the responsibility of the customer and are not included in our prices or shipping fees, unless stated at checkout.
IS IT SAFE TO ORDER FROM VELIRONSTORE?
Yes. Our website is secured with SSL encryption, and payments are processed by secure, certified payment providers. Your card details are handled by the payment provider and are never stored on our servers.
STILL HAVE QUESTIONS?
Email us at support@veliron.co or call +995 544 04 04 04 — we reply within 24 hours on business days. Please include your order number if your question is about an existing order.