Politique d’expédition

VelironStore is operated by Upstage LLC (ID 406399632), Tbilisi, Georgia.

PROCESSING TIME
All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email confirmation once your order has been dispatched.

WHERE WE SHIP
We ship to selected countries worldwide, including the USA, UK, Canada, Australia, and most of Europe and Asia. Available destinations are shown at checkout. If we are unable to ship to your address, we will contact you and issue a full refund.

ESTIMATED DELIVERY TIMES (after dispatch)

-USA: 10–20 business days

-Southeast Asia: 5-12 business days

-East Asia: 3-7 business days

-China: 1-3 business days

-Australia and Canada: 10-20 business days

-Europe: 12-22 business days

These are estimates, not guarantees. Actual delivery may vary due to customs clearance, local postal conditions, peak periods, or unforeseen delays.

TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking number by email when tracking is available for your shipment. If you do not receive tracking information within 5 business days of the dispatch confirmation, contact our support team.

CUSTOMS & DUTIES
International orders may be subject to import duties and taxes imposed by the destination country's customs authority. Unless stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee. We are not responsible for customs delays.

INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

CONTACT
Email: support@veliron.co
Phone: +995 544 04 04 04